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Order Policies
ALL items take approximately 7 working days to ship.* Delays and out of stock situations are possible.
*: Counting from when payment for your order is made. This is with the exception of ready stock items that will be shipped out as soon as possible.
We take every effort to depict our products in the most accurate manner possible. However, due to different computer monitor settings, colour difference is inevitable.
In cases where items may look differently from what the photos show(slightly different fabric or detail), we will inform you explicitly in the product description. 
Measurements of items are taken by hand and are subject to human error. All approximations of our products' sizes to UK or other international sizes are approximate and should only be taken as a rough guide. The best way to obtain the best fit size for you is to compare your body measurements to our measurement chart of our products. 
Once orders are made, they cannot be cancelled nor amended.
If there are any item(s) in your order that is/are out of stock, we will process alternative item(s) or a refund for you, at your choice.
If there are item(s) in your order that are on restock or are delayed in shipment, they will be shipped separately. The first batch of item(s) arrived will be shipped via the mailing method chosen upon checkout. All further batch(es) of item(s) arriving later will be sent out by normal mail. If you would like all item(s) in your order to be shipped by the shipping method chosen upon checkout (meaning you would like to wait for all items to be collated and shipped together), please let us know immediately after payment is made, in an email addressed to pluspreorder@gmail.com with your order number. If request is not made immediately, we will not be able to accept it and restocked/delayed items will be shipped via normal mail by default. We want our customer to receive their item(s) as soon as possible and will post out item(s) that are ready first hence our default mode of shipping items that arrive first as soon as possible.
If there are ready stock items (items that do not require order processing) in your order along with items that require a processing period of ~7 working days before they ship, please note that all items will ship together when the items that require processing complete processing. If you would like the ready stock items shipped first, please let us know via email at pluspreorder@gmail.com. The additional delivery costs are chargeable.
All stock level (if any) listed on site are lagged - that means they do not reflect real stock statuses. Stock levels change too quickly for us to keep track. If there happens to be any out of stock items in your order you can pick an alternative or opt for a refund. If you are opting for a higher priced item, the price difference would require your top up. If you are opting for a cheaper item, the price difference would require a refund from us. If you like any item, order as soon as possible to ensure your purchase!
 
Refunds, Returns & Exchanges 

We do not offer refunds and returns, but we do offer exchanges.

Here are the requirements:

1) Return items must be in original packaging, undamaged, unworn, unwashed or in any condition that makes the return item unable to be resold.

2) Return mailing fee to be borne by customer.

3) Only one exchange can be carried out for each order.

4) Return items must be mailed to us within 7 days of order receipt (the day when you receive your order).

5) You must send in your request for an exchange via email to pluspreorder@gmail.com within 7 days of order receipt (the day when you receive your order).

* If you are worried about being unable to fit our sizes, please contact us at pluspreorder@gmail.com before placing your order. We can assist you with size choosing and minimize the trouble of you having to exchange items.

*This exchange program is carried out on a trial basis by Pluspreorder. It may be retracted at any time. However, for all orders that were already placed, we will honour the ability to exchange.

 
Delivery Policies
We are not responsible for package loss in the mail. Once the package is handed over to the delivery company (courier company, post office or other), the responsibility over the package is handed over to the company, regardless the delivery type chosen (be it a trackable or non-trackable mailing method).
Mailing address is followed strictly as per what is provided in the order. If the address provided by the customer is inaccurate, resulting in returned mail to us, all further mailing fees have to be provided by the customer. If the address provided by the customer is inaccurate and results in lost mail, we are not responsible for package loss. 
We will be on hand to assist with any delivery delays or issues. Please email us at pluspreorder@gmail.com or contact us via the live chat below for help.
We make every effort to package your item securely to ensure its safe arrival.
If there are item(s) in your order that are on restock or are delayed in shipment, they will be shipped separately. The first batch of item(s) arrived will be shipped via the mailing method chosen upon checkout. All further batch(es) of item(s) arriving later will be sent out by normal mail. If you would like all item(s) in your order to be shipped by the shipping method chosen upon checkout (meaning you would like to wait for all items to be collated and shipped together), please let us know immediately after payment is made, in an email addressed to pluspreorder@gmail.com with your order number. If request is not made immediately, we will not be able to accept your request and restocked/ delayed items will be shipped via normal mail by default.
We want our customer to receive their item(s) as soon as possible and will post out item(s) that are ready first hence our default mode of shipping items that arrive first as soon as possible.
 
Website Policies
As every part of this website is made by human effort, human error is unavoidable. Occassionally there may be inaccurate information provided on items, entered by error. We reserve the right to refund customers who have ordered items with mistaken prices/sizes/any incorrect product detail and refuse their order.
 
The terms and conditions above are subject to change at any time, without notice. All rights reserved by Pluspreorder.

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