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Terms & Conditions

Order Policies

ALL items take approximately 7 working days to ship.* Delays and out of stock situations are possible.

*: Counting from when payment for your order is made. This is with the exception of ready stock items that will be shipped out as soon as possible.

We take every effort to depict our products in the most accurate manner possible. However, due to different computer monitor settings, colour difference is inevitable.

In cases where items may look differently from what the photos show(slightly different fabric or detail), we will inform you explicitly in the product description. 

Measurements of items are taken by hand and are subject to human error. All approximations of our products' sizes to UK or other international sizes are approximate and should only be taken as a rough guide. The best way to obtain the best fit size for you is to compare your body measurements to our measurement chart of our products. 

Once orders are made, they cannot be cancelled nor amended.

If there are any item(s) in your order that is/are out of stock, we will process alternative item(s) or a refund for you, at your choice.

If there are item(s) in your order that are on restock or are delayed in shipment, they will be shipped separately. The first batch of item(s) arrived will be shipped via the mailing method chosen upon checkout. All further batch(es) of item(s) arriving later will be sent out by normal mail. If you would like all item(s) in your order to be shipped by the shipping method chosen upon checkout (meaning you would like to wait for all items to be collated and shipped together), please let us know immediately after payment is made, in an email addressed to pluspreorder@gmail.com with your order number. If request is not made immediately, we will not be able to accept it and restocked/delayed items will be shipped via normal mail by default. We want our customer to receive their item(s) as soon as possible and will post out item(s) that are ready first hence our default mode of shipping items that arrive first as soon as possible.

If there are ready stock items (items that do not require order processing) in your order along with items that require a processing period of ~7 working days before they ship, please note that all items will ship together when the items that require processing complete processing. If you would like the ready stock items shipped first, please let us know via email at pluspreorder@gmail.com. The additional delivery costs are chargeable.

All stock level (if any) listed on site are lagged - that means they do not reflect real stock statuses. Stock levels change too quickly for us to keep track. If there happens to be any out of stock items in your order you can pick an alternative or opt for a refund. If you are opting for a higher priced item, the price difference would require your top up. If you are opting for a cheaper item, the price difference would require a refund from us. If you like any item, order as soon as possible to ensure your purchase!

 

Refunds, Returns & Exchanges 

We strictly do not offer exchanges unless your item is faulty- with fault caused by us. Please purchase with this in mind. 

Please send us an email at pluspreorder@gmail.com with your order number if you have found your item to be faulty. Requests for exchange must be made within 7 days upon your receipt of the email from us stating that your order has been shipped. After the 7 days period, no exchanges are allowed. 

The replacement item for your faulty product would the same item, in the same size, and the same colour as what you have previously ordered. Customers cannot choose other item/size/colour unless the faulty product or its size or its colour is out of stock. In that event, customers can choose alternative item/size/colour.

If your request for exchange due to item defect caused by us(Pluspreorder) is accepted, there is still a ~7 working day processing time before your order ships. Your request is also subject to stock availability.

Replacement item(s) are shipped by Normal Mail (Singapore) and the lowest-priced method for other countries. If you would like your order shipped by other premium delivery methods, please let us know. The delivery fees are chargeable.

We want our customers to be happy, so we take extra care to check our items before posting. We reserve the right to reject requests for exchanges.

Exchanges will not be offered if the damage to product(s) is caused during delivery. Pluspreorder is not responsible for damage to products occured during delivery. 

If customers make fraudulent claims that their received product(s) is/are damaged with cause by Pluspreorder, Pluspreorder will reject the customer's application for exchange. The damaged product will be sent back to the customer after all return delivery fees incurred are paid for by the customer. If the customer is unresponsive within 10 days of exchange request rejection email, the product(s) will noe be returned to the said customer.

We do not offer refunds and returns.

 

Delivery Policies

We are not responsible for package loss in the mail. Once the package is handed over to the delivery company (courier company, post office or other), the responsibility over the package is handed over to the company, regardless the delivery type chosen (be it a trackable or non-trackable mailing method).

Mailing address is followed strictly as per what is provided in the order. If the address provided by the customer is inaccurate, resulting in returned mail to us, all further mailing fees have to be provided by the customer. If the address provided by the customer is inaccurate and results in lost mail, we are not responsible for package loss. 

We will be on hand to assist with any delivery delays or issues. Please email us at pluspreorder@gmail.com or contact us via the live chat below for help.

We make every effort to package your item securely to ensure its safe arrival.

If there are item(s) in your order that are on restock or are delayed in shipment, they will be shipped separately. The first batch of item(s) arrived will be shipped via the mailing method chosen upon checkout. All further batch(es) of item(s) arriving later will be sent out by normal mail. If you would like all item(s) in your order to be shipped by the shipping method chosen upon checkout (meaning you would like to wait for all items to be collated and shipped together), please let us know immediately after payment is made, in an email addressed to pluspreorder@gmail.com with your order number. If request is not made immediately, we will not be able to accept your request and restocked/ delayed items will be shipped via normal mail by default.

We want our customer to receive their item(s) as soon as possible and will post out item(s) that are ready first hence our default mode of shipping items that arrive first as soon as possible.

 

Website Policies

As every part of this website is made by human effort, human error is unavoidable. Occassionally there may be inaccurate information provided on items, entered by error. We reserve the right to refund customers who have ordered items with mistaken prices/sizes/any incorrect product detail and refuse their order.

 

The terms and conditions above are subject to change at any time, without notice. All rights reserved by Pluspreorder.